Professional services
Blending technology, science, and world-class support
These cover everything from initial deployment to crop consultancy, helping our customers hit the ground running and achieve long-term success.
Year-round customer support
We pride ourselves on providing unrivalled customer support for vertical farming operations. Our dedicated team is on-hand 24/7, 365 days a year to help give our customers complete peace of mind. This support includes:
• remote troubleshooting and on-site engineering support
• fast response times in line with agreed service level agreements (SLA)
• standardised reporting and escalation procedures
Hardware & software maintenance
Regular, routine maintenance is key to getting the most from your technology. Our maintenance services include:
• biannual servicing of key systems to help guarantee high quality operations with minimal interruptions
• iterative software updates to enhance the customer experience
• preventative issue detection
• SLA-driven response times and escalation procedures
On-site deployment and setup
Our deployment team handles end-to-end project delivery, including everything from project planning and logistics to installation and commissioning.
Our deployment service covers:
• project scheduling
• delivery, assembly, and integration of IGS Growth Towers
• working with any third parties to ensure seamless installation and preparation
• handover to your team
We work closely with your team so that every farm is deployed safely, efficiently, and ready for operations.
Product training
We deliver training designed to help our customers learn and master our technology and systems. Courses are led by our team of experts using a combination of on-site and online sessions, and cover:
• system operation and procedures
• using our software to schedule and manage Growth Jobs
• safety compliance and best practices
Successful vertical farming starts with confident, capable operators – our product training is tailored to facilitate just that.
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Hypercare
Hypercare is an onboarding service that gives customers an extra helping hand with their operational start up. This is available to customers working at scale, offering on-site assistance from our team of experts right through to the first harvest.
Hypercare covers:
• planning and preparation – we work with you on the foundations for every aspect of your operation, from what equipment you are integrating, to streamlining production
• four weeks on-site access to our team – specialist members of our team will be on-site for four weeks, helping you to get up and running with direct access to support
• accelerated time to market – we’ll upskill your staff and implement operational improvements, so you’re ready to go to market sooner
Crop consultancy and recipe development
Our dedicated Crop Consultancy and Recipe Development service combines deep-rooted agronomic expertise with the knowledge we’ve gained over conducting trials on 250 varieties of crop. It helps customers align market demand with recipe development, optimisation, and ongoing consultancy.
Our crop scientists work with you to:
• conduct desk strategies and identify the best format and growing strategy for what you want to grow
• develop, trial, and fine-tune recipes to ensure optimal lighting, irrigation, and nutrient delivery
• achieve higher yields and throughput, faster growth times, and produce crops to meet market specifications
Interested in learning more about our systems?
Our team of experts are ready and waiting to talk with you. We'd love to hear from you.